Refund Policy
Refund Policy
Last updated: July 2026
We want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right.
Returns
We accept returns within 30 days of delivery for items that are unused, in their original condition, and in original packaging. To initiate a return, contact us at [your support email] with your order number and reason for return.
The following items are not eligible for return:
- Items that have been used, washed, or altered
- Items marked as final sale
- Intimate or personal care products for hygiene reasons
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that your bank or card issuer may take additional time to post the refund.
Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return your original order for a refund and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund at no cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item). We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Late or Missing Refunds
If you haven't received your refund after 7 business days, first check with your bank. If the issue persists, contact us at [your support email] and we'll investigate.
Contact Us
For return or refund inquiries, visit our Contact page. We respond within 1–2 business days.